LaFinteca and EBO announce partnership to launch AI-powered customer service beta version in Latin America

In an initiative that promises to transform the payment services sector in Latin America, LaFinteca, a leader in payment solutions, and EBO, a global reference in conversational artificial intelligence (AI), announce the launch of the beta version of an AI-powered customer service platform. The strategic partnership between the two companies aims to enhance efficiency, personalisation, and security in customer service, meeting the growing demands of the digital market in the region.

LaFinteca has stood out in the Latin American market by simplifying complex financial processes for companies of all sizes, connecting consumers and merchants quickly, securely, and efficiently. With the launch of the new platform, the company reaffirms its commitment to innovation, offering an even more powerful and responsive service, tailored to the specific needs of the local market.

Strategic partnership for innovation

LaFinteca’s CEO, Dmytro Rukin, emphasises the importance of this collaboration: “Our strategy is based on a deep understanding of local market dynamics and customer needs. The partnership with EBO allows us not only to solve common challenges but also to drive growth and economic advancement in Latin America.”
EBO, known for its leadership in conversational AI and customer service automation, brings to this partnership its advanced technology, designed to improve customer interactions through natural language processing, automated responses, and predictive analytics. This collaboration will enable LaFinteca to offer more efficient and personalised customer service, essential for the digital payments sector, which is rapidly expanding in the region.

Features and benefits of the new platform

The new AI-powered customer service platform offers a range of innovative features:

• Multilingual support: Capable of handling queries in multiple languages, the platform is accessible to a wide audience in Latin America.
• 24/7 availability: AI allows LaFinteca to offer round-the-clock customer support, ensuring users can resolve issues anytime and anywhere without dependency on human intervention.
• Personalised interactions: The platform uses data to personalise each interaction, increasing user satisfaction and engagement.
• Enhanced security: With AI-based security protocols, the platform helps identify and prevent fraud, providing a safer transaction environment.

Impact on the Latin American market

The launch of the beta version of the platform comes at a time of rapid growth in the payments market in Latin America. The demand for payment solutions that are both efficient and secure has never been higher, and the collaboration between LaFinteca and EBO places both companies at the forefront of this transformation.

“EBO is the ideal partner to help us take customer service in the payments sector to a new level,” adds Rukin. “With EBO’s expertise in AI and our deep knowledge of the Latin American market, we are confident that this partnership will set new standards of excellence in the sector.”

About LaFinteca

LaFinteca is one of the leading providers of payment solutions in Latin America, focused on simplifying financial transactions for businesses of all sizes. With a full range of solutions supported by robust APIs, LaFinteca facilitates system integration and ensures that transactions are fast, secure, and efficient.

About EBO

EBO is a global leader in conversational artificial intelligence, specialising in customer service automation. With advanced technology, the company helps improve customer interactions through natural language processing, automated responses, and predictive analytics, offering solutions that transform the way companies communicate with their customers.